EU with IOM and UNHCR assist frontline workers, migrants, asylum seekers and refugees throughout the pandemic

The pandemic has increased the difficulties not only for migrants, but also for frontline staff working in the refugee and migrant emergency response.

The International Organization for Migration (IOM) and the United Nations High Commissioner for Refugees (UNHCR) are supporting border and migration management officials to continue providing assistance to migrants and adapting reception facilities and procedures to COVID-19 prevention measures. This intervention is part of the European Union project “Addressing COVID-19 Challenges within the Migrant and Refugee Response in the Western Balkans”. More here and here.

Distributing personal hygiene supplies

"The EU is about collaboration and mutual support, especially in facing global challenges like a pandemic" says the EU ambassador to Albania Luigi Soreca - "I am glad to see government institutions, international organizations and NGOs working together for a common goal: this is the true spirit of the EU”.

Commenting on the assistance provided to Albania through this project, Mr. Soreca notes: “COVID-19 reshaped the way we respond to emergencies, requiring rapid answers to the needs of the most vulnerable and very close collaboration between government structures at central and local level to deliver the needed aid. This project is part of the EU’s commitment to support partners in the region in their fight against COVID-19 and in their path towards the EU accession.

EU Ambassador Soreca explaining how COVID-19 reshaped the way EU respond to emergencies

What happens on the frontline

“At the start of the COVID-19 pandemic, we were called by our colleagues of the Regional Directorate of Border and Migration Police in Korça to assist migrants in the Migrant Registration and Temporary Accommodation Centre in Kapshtica” says Mr. Feliks Cane, the Director of the Public Health Institute in Devoll, Korçe. “We went there and had to perform screening for COVID-19 at the camp facilities. Usual practice was that the cases needing medical examinations and assistance where accompanied by border officials at the regional hospital and/or health center depending on their needs, but with the lockdown and pandemic situation, the medical staff had to go to the reception centers. It was challenging, as we had no dedicated premises to perform our duties and we improvised, using the kitchen area to offer counseling and other services.  The additional containers and dedicated facilities donated by IOM Albania facilitated the work and helped us to conduct our functions in support to migrants’ needs in appropriate conditions,” he adds.   

IOM's Alma Jani visiting dedicated facilities for migrants in one of project sites

In addition to containers for accommodation and sanitary services, outdoor hand-washing stations, and digital info boards to share information on infection prevention measures, IOM Albania installed three medical ambulatories in the migrant registration and temporary accommodation centres of Kapshtica, Gerhot and Kakavija border crossing.

During the whole 2020, public authorities continued to provide direct assistance such as food, clothes and psychosocial support to migrants in transit, in cooperation with local NGOs and international organizations.  “We are committed to exercise our duties with diligence, in full respect of International Humanitarian Standards and in a dignified way”, emphasizes Mr. Behar Tafa, Executive Assistant to the Director of the Department of Border and Migration.

IOM and Border Police inspecting one of the migrant registration and temporary accommodation centers

Mindful of the need to ensure the safety of frontline workers, the EU and IOM donated to Albania’s Border and Migration Police over 67,500 pieces of personal protective equipment against COVID-19, including gloves, masks, face shields, hand sanitizers and disinfection pumps.

The importance of clear communication and procedures

“The COVID-19 pandemic has severely tested us. Providing an effective response to the global pandemic has required the Border Police to demonstrate not only effective planning and coordination skills, but also the ability to clearly communicate in a consistent way with all our partners” says Mr. Eduart Merkaj, the Director of Department for Border and Migration Police.

The system providing assistance to migrants, asylum seekers and refugees in these border areas is complex, involving many actors and service providers.  According to the orders of the Ministry of Health and Social Protection for the prevention of the spread of COVID-19, migrants had to stay isolated for at least 14 days from the entrance in the camps. Previously, the maximum duration of stay in the temporary centers was up to 72 hours, to receive the immediate assistance and follow pre-screening procedures. Mr. Emiljano Resulaj, Chief of Station at the border crossing point of Kapshtica, recalls his experience: “At the start of the pandemic, 41 migrants were isolated in the Temporary Accommodation Centre in Kapshtica. The prompt intervention and coordination among health, social services and child protection units was crucial in addressing this extraordinary situation”.

To provide clearer guidance to all actors, in August 2020, with the project’s support, Albania Border Police adopted the Standard Operating Procedures (SOPs) for Border and Migration Police Officers in relation to the COVID-19 Pandemic. The SOPs define steps for screening, detection, registration, isolation, and referral of suspected COVID-19 cases. To operationalize the SOPs, IOM is developing an online training for border guards in collaboration with the E-Campus platform ( ).

Written by
Alketa Gaxha
Project Coordinator, IOM Albania
UN entities involved in this initiative
International Organization for Migration
United Nations High Commissioner for Refugees
Other entities involved in this initiative
Albania Ministry of Health and Social Protection
Albania State Police
European Union